Terms & Conditions
Welcome to the Roadking website terms and conditions for use. Please read these terms and conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
The carrier we use will depend on the weight and size of your order. UK orders will be delivered 8am - 6.00pm. No deliveries will be made on Bank Holidays. Any deliveries scheduled to arrive on a Bank Holiday will be delivered the following working day.
Any charges incurred due to refusal of your delivery will be deducted from your refund on return of goods.
If you choose that your order is to be left “in a safe place” by our courier, this is entirely at your own risk and Roadking accept no responsibility for any loss or damage.
PaymentWe offer various ways for you to pay online including Visa, Electron, MasterCard, Maestro and Solo payment cards. We also accept PayPal.
Please note: Your card will not be debited until your order is ready for despatch.
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Your OrderAfter submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been despatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.
We reserve the right to not to supply goods and to cancel your order in the event of a pricing error or omission.
Cancelling your orderYou have the right to cancel your order anytime prior to despatch and up to 14 days after the day you receive the goods.
To cancel your order before despatch you must contact us.
If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to us at your own cost and we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty.
Faulty goodsIn the case of faulty goods you may return the goods yourself at your own cost and risk, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery. If goods are found to be faulty under warranty we can refund postage costs (up to £7.99). Once we receive the item and our engineers have verified the fault we will then issue a replacement, however if our engineers find the item is not faulty we will return the item to you and you will be liable for the return carriage.
Any goods returned to us must have an RMA number, any goods returned without one may be refused. To obtain an RMA number contact us.
When you have your RMA number, return the goods, your proof of purchase with your RMA (please write this clearly on the outside of the packaging) number to the following address. Please also include a copy of your invoice with your return and again, please write your RMA number on this copy invoice to the following address:
Warranty and Liability(a) Roadking undertakes to credit the account of the Customer (if any) or to remedy free of charge by repair or replacement any defects in the goods covered under the manufacturers guarantee and provided that the Customer arranges for the prompt return to Roadking of the defective goods at the Customers risk and expense. Roadking reserve the choice of repair/replacement/credit. Credit notes issued by Roadking are not redeemable for cash.
(b) Save as herein specifically provided and save to the extent that the same cannot by statute be excluded all the conditions and warranties or representations express or implied statutory or otherwise in relation to the goods are hereby excluded. Nothing in this clause (b) of these Conditions shall exclude the undertakings implied by section 12 of the Sale of Goods Act 1979.
(c) Roadking shall not be liable for any financial consequential, indirect loss suffered by the customer or any third party whether such a loss arises from breach of any duty in contact or tort in any other way including without limitation to the generality of this exclusion, loss of profits, economic loss, loss of goodwill, loss of contacts, damage to the property of the Customer or anyone else.
(d) To be valid any claim against Roadking whether in contract or in tort must be brought within six months of the date of invoice and any such claim shall be limited to an amount by way of liquidated damages equal to the invoice value of the goods in respect of which the claim is made.
Errors and OmissionsWe make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section
Product photographs are for illustration only, products may differ from those shown. Descriptions are supplied by the manufacturer and may change without notice.
We reserve the right to withdraw any item from sale, at any point prior to despatch, for whatever reason.
Offers, prices, specifications and services are subject to change. All goods subject to availability.
CopyrightThe design and text of this site is Copyright © 2005 - 2023 Roadking .
Some product images and product descriptions within this site are Copyright © their respective owners.
All brand names, logos and trademarks are property of their respective owners.
ROADKING endeavours to provide the best service at all times to their customers however if you do wish to make a complaint you may e-mail us on email@example.com or write to us at; ROADKING, 1 Hartburn Close, Crow Lane Industrial Estate, Northampton, NN3 9UE. We will respond to any complaints within 5 working days.