Terms & Conditions

This does not affect your statutory rights as a consumer.

About Us

We are ROADKING based in Towcester, (Northamptonshire). In addition to viewing our website you can also visit our showroom where our expert staff can advise you on all of our products... click here to find us

Placing an order

The easiest way to place an order is to use this secure web site, however you may also ring one of our expert sales team.

(Click here for contact details )

Security

The security of this site is very important to us, all details entered on this website are done on an SSL(secure socket layer) system using 128 bit encryption, which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information to prevent it from being read as it travels over the Internet. All transactions are handled by our secure payment gateway provider which is Sage Pay, click here for more information.

Despatch time

All orders received before 4pm (mon-fri) will be despatched the same day (providing we have the items in stock). Any orders received over the weekend will be sent out on Monday. Postage and Packaging prices click here

Your Right to Cancel

You have the right to cancel your order in writing within 8 days of receipt. Your refund will be made within 30 days of written cancellation. Goods should be returned to us at your expense, we reserve the right to make a deduction from any refund to allow for the cost of collecting the goods.

Returns

We must be notified of any fault within 7 days of receipt of the goods. If the customer rejects the faulty goods within 7 days then a full refund will be given, providing the goods are returned complete, in all original packaging and in a re-sellable condition. After 7 days of receiving the goods they may be returned to us if found to be faulty. We will repair or replace any faulty goods at our discretion. If the fault is not found to be warranty then the customer must pay all handling/postage charges and any other charges for repairs that may be needed.

Warranty

All goods are covered by a 12 months warranty unless specifically stated otherwise.

Warranty provided is entirely seperate and distinct from your statutory rights.

Warranty Void if:

1. The label or serial number is defaced or removed from the unit.

2. The product shows signs of damage in any way.

3. The product has been misused, damaged, modified or altered since the date of purchase.

4. There is evidence of tampering with the product.

5. There is evidence that the product has not been used in a proper manner during installation or use.

6. The product shows signs of excessive wear and tear.

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Complaints

ROADKING endeavours to provide the best service at all times to their customers however if you do wish to make a complaint you may e-mail us on sales@roadking.co.uk or write to us at; ROADKING, c/o Astra Communications, 1 Hartburn Close, Crow Lane Industrial Estate, Northampton, NN3 9UE. We will respond to any complaints within 5 working days.

Privacy Policy

Click here to read our privacy policy notice.

 
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